Question 1

How do I book with a Starving Student Card?

Accepted Answer

We are happy to be on the Starving Student Card for the 2024-2025 school year!

Bookings with the Starving Student discounts can only be done via email.

To book, send an email to info@escapesintime.com with the following information:
The room, day, and time you want
The number of players including their age groups. For example: 8 players (4 adults, 2 teens, and 2 children)
A phone number to go with the booking
Which Starving Student discount you would like to use (50% off a group or 1 free ticket)

Please email 24 hours in advance. Same day bookings cannot be guaranteed (but we'll try!).

Make sure to bring our Starving Student card/app with you to validate your discount.

Question 2

What is an Escape Room?

Accepted Answer

An escape room is a live, in-person exciting adventure for 2 to 14 players. You and your group are placed in a themed room with only one hour to find clues, decode hints, crack codes and solve puzzles. Team work and cooperation are key… being smarter than a 5th grader is also a big help.  If you get stuck, you can ask for clues from your Game Master. It is their job to assist you. We help everyone to succeed!

Question 3

Am I Really Locked in a Room?

Accepted Answer

Nope. For safety reasons, the entry door remains unlocked during the game. You can always exit back out the way you came in to use the restroom or take a quick phone call. However, you don’t get points for that! The goal is to discover the locked, hidden exit and escape through there!

Question 4

Do You Have Any Advice For Someone New to Escape Rooms?

Accepted Answer

Have fun! Communicate with your group and enjoy the ride. Leave no stone unturned and no detail overlooked. Sometimes the answer will be right in front of you! Just ask a 5th grader!

Question 5

Do I Need a Reservation?

Accepted Answer

Yes! We highly recommend that you book in advance to ensure you are able to play the game you want at the time you desire. Just click Book Now to make a reservation. Walk-ins are welcome, but can only be accommodated if there is available space in one of the games. Crawl-ins are also welcome, but Slither-ins may only use the Harry Potter Room!

Question 6

What Should I Bring?

Accepted Answer

Everything you need will be provided within the game area.  You may consume food and snacks in the lobby area before and after the game.  At the end of the game, we will take a picture of your group using your phone if you want, so you can send it to your friends and brag about your escape!

Question 7

How Long Is Each Game?

Accepted Answer

You should plan to arrive about 10-15 minutes early and stay for a few minutes after the game for pictures, a tour, a drink or to give us feedback about your experience. The game takes 60 minutes, so plan about an hour and 20 minutes for the entire experience.

Question 8

What is the Cost?

Accepted Answer

Our list price is $28.99 per adult, $20.99 for teens (13-17) and $13.99 for children (6-12).  Toddlers 5 and under are free.  We also offer group discounts and various specials. Visit the Deals page to see the current specials. You can also subscribe to our mailing list on our home page to get emails about our special deals.  You pay for your game online at the time you make your booking. We accept any major credit card. We also accept sacks of coins… gold and silver are preferred!

Question 9

What Do We Get if We Escape the Room?

Accepted Answer

Ultimate bragging rights! And maybe, the treasure! Win or lose, the experience itself is fun and a wonderful way to interact with others.

Question 10

What Happens if We Fail to Escape the Room?

Accepted Answer

A trap door opens up and you fall into an alligator pit. JUST KIDDING! You have no need to worry, at Escapes in Time, there are NO LOSERS.  We help everyone succeed! Each group is assigned a Game Master and their job is to help you. We also have an advanced, state of the art system that will give you clues and guidance.

Question 11

Is Escapes In Time Suitable for Children?

Accepted Answer

We love children! Santa’s Been Kidnapped! was designed to accommodate the entire family, so toddlers are welcome in that room.  The other rooms are designed to challenge adults. Children as young as 7 or 8 can participate and have fun if they are with a family group where there are older adults to help them. An adult must accompany minor children at all times during the escape game. You know your children and their capabilities. Some children may love the puzzles and be able to solve many of them. Others may become frustrated or bored. Toddlers or small babies in arms are welcome as all rooms are private.

Question 12

Do You Have Handicap Access?

Accepted Answer

The main level of Escapes in Time is handicapped accessible. This includes the main waiting area, the orientation room, the bathrooms and our Moriarty's Mishaps, OK Corral Jailbreak and Leonardo’s Loot escape rooms. The Crazy Hoarder’s Attic, Pandora’s Paranormal Parlour and Santa’s Been Kidnapped! rooms are located on the second floor. The 2nd floor rooms are only accessible to someone who can climb stairs.

Question 13

When Should I Arrive For My Reservation?

Accepted Answer

Please arrive 10-15 minutes prior to your reserved time to ensure your group is checked-in and ready to go at your scheduled start time. Our lobby has plenty of room for your group to relax, socialize, play brain teasers and drink a soda. So come in and get those brains ready for challenge!

Question 14

What if I'm Late?

Accepted Answer

Games start on time. Late arrivals may miss the orientation and may not have the necessary time to solve all of the puzzles and escape. We will try to give you extra time if possible, but we will start the game on time.  If a couple of people in your party are late, we can bring them into the room when they arrive.

Question 15

Are Bookings Refundable?

Accepted Answer

There are no refunds if you are within 2 hours of the start time of your booking. If you purchase refund insurance at the time of your booking, we will refund the full amount up until 2 hours prior to the booking time. We can also reschedule you to a later date if you notify us at least 2 hours prior to your booking start time. If you do not purchase refund insurance at the time of your booking, we can re-schedule you to a later date with a minimum of 24 hours of notice. If you do not notify us within 24 hours of your scheduled time, the booking fee cannot be refunded.

Question 16

Do You Provide Any Mental Resilience Training for Schools and Youth Groups?

Accepted Answer

Why yes we do! Thanks for asking. We have teamed up with Firmly Founded Coaching to provide mental resilience trainings for youth groups and schools. Teens will learn powerful tools to help end procrastination, increase self-confidence, and manage stress and anxiety. And then, they'll put it to the test trying to get out of an Escape Room! Call 801-616-3066 to book your event now.

Question 17

Can I Host a Birthday Party at Escapes In Time?

Accepted Answer

Absolutely! If you want to see our Birthday Party packages, click on Birthdays in the menu above. We have a conference room and catering options available. Contact us at (801) 616.3066 so we can help you plan your event.

Question 18

Can I Book a Game Just for My Group?

Accepted Answer

Absolutely.   Because of Covid, all rooms are now private.  You will only play with your group.  Our system only allows one booking in each room.  If you need to add players onto your booking, you will need to call us at 801.616.3066.

Frequently Asked Questions

Frequently asked questions